Reservations Employee

In short:

-Reservations for our 5-star hotel in Amsterdam
-Individual reservations for the hotel and restaurants
-You are hospitable, pro-active, and commercial

Pillows Maurits at the Park

Pillows Grand Boutique Hotel Maurits at the Park opened in November 2022 and is our first 5-star hotel. The hotel is located in the green Oosterpark in Amsterdam East. The hotel has already won several awards and achieved a #1 ranking on TripAdvisor within a year and 3 months of opening, leaving behind more than 400 other hotels in the Dutch capital.

The ambitions for this hotel are high! Therefore, we are looking for talented colleagues who only want to be among the very best, including Restaurant Hosts.

 88 rooms and suites | 3 meeting rooms | fine dining | cafe brasserie with terrace | cocktail bar | rooftop bar | urban spa | concierge service

What are you going to do?

-Taking and processing individual reservations for hotels and restaurants

-You fulfil the wishes of the guest and exceed their expectations

-You have contact with both leisure and business guests

As a reservations employee, you do more than just take a reservation. This is the first moment of the guest's experience, where you subtly question the guest's wishes and preferences, while hospitably selling appropriate upsells.

You make sure that the requested wishes are fulfilled, but also proactively arrange things whereby you surprise guests and exceed their expectations. For this you have contact with different departments like the restaurants, the front office and housekeeping.

What do you get?
-Salary that fits your knowledge and experience

-Overnight stay including a dinner for 2 persons after finishing your probation time

-10 overnight stays a year for a small price in our Pillows Hotels

-35% off in all our restaurants

-Discount on hotels worldwide

-Discount for friends and family within our hotel collection and in our restaurants

-Collective discounts on various insurances at A.S.R.

Both part-time and full-time work are negotiable. Because of our ambitions and the growth we are in, there is also room to grow within the organisation

Who are you?

-You are hospitable by nature

-You are organised and arrange things in detail

-You have experience in a high luxury environment

-You are available on working days

With your experience in a 5-star environment, you know what working at a luxury level is. You get satisfaction from pampering guests. You give guests what they didn't know they needed. Going the extra mile is something you don't have to think about. It is simply who you are. You are Pillows.

Enthusiastic?

Can you see yourself providing top-class service to your guests? We are very curious about your ideas. Apply via the link below and we will contact you within 48 hours.

Not sure which vacancy you like best, but you think our organisation suits you? Apply anyway and we will discuss different positions for you.

Questions?
Feel free to ask Tim van Dijk, Corporate Recruiter at recruitment@ihmg.eu.