Wim – Host F&B at LOF Restaurant

Wim – Host F&B at LOF Restaurant


Exceeding expectations

I once started my career as a bookkeeper. Something completely different yo'd think, but maybe not that much. What my first job has in common with my job at Pillows Grand Hotel Reylof in Ghent is that both are all about customer service. However, my current job is not just about service, my aim is also to exceed guests' expectations every day. Not only in the terms of gastronomy, but in all other areas as well. For example, it's important that I have a flexible attitude, that I listen to and help with the wishes of our guests, all while being open and spontaneous. In other words, everything to provide guests with an unforgettable experience.

Working at a high level

In this hotel, we work together in a team and this team is expected to deliver a high level of service and hospitality day in, day out. In my profession, you always work under pressure. But having said that, I perform best in situations where I have to act fast. I've learned a lot since I started working here. And as far as I'm concerned, I'd like to continue gaining experience here for many years to come.

Ambition

Restaurant Lof at Pillows Grand Hotel Reylof has one main ambition: acquiring a Michelin Star. The fact that I've been given the opportunity to help work towards this as a Host F&B, is a true honour. My own personal ambition is to one day have my own left-handed hotel'. This shows how much I enjoy helping out our guests. I am able to see how I can improve the expectations of the guest and show our ambition. How? By seeking their “challenges”. For example, when we host a business meeting I will check first if they want me to announce the dishes. If so, I will. If not, I will find an other way to stick to the etiquette without disturbing the important business diner.

Feel inspired?

Do you also look for this in a job? Do you want to work in a hotel with great international allure and do you have the ambition to get that high level together? Maybe I'll soon greet you as my new colleague!

Working at Pillows Hotels

Working at Pillows Hotels means enjoying your work. Together we work on your ambitions, because our employees make the difference! In addition, we offer a competitive salary and an attractive discount for all the hotels within the collection.

Contact details

Pillows Grand Hotel Reylof Hoogstraat 36
9000 Ghent
Belgium
recruitment@ihmg.eu