Guest Relations Manager for the newly 5-star hotel

in Amsterdam Are we looking for a Guest Relations Manager for the newly 5-star hotel

Guest relations manager for the newly 5-star hotel
Pillows Grand Boutique Hotel Maurits at the Park Amsterdam

In short:

  • Guest relations manager for a new 5-star hotel in Amsterdam
  • Creating ambassadors for Pillows Hotels
  • You are hospitable, organized, empathic and have strong communication skills

About the vacancy:
It is winter 2017. The first Pillows Hotels opens next to the Vondelpark in Amsterdam. The concept where everything really revolves around the guest works. Within one year we are in the top-5 of hotels in Amsterdam on TripAdvisor. All hotels of the group following achieve high rankings and are mentioned in the Bib Gourmand and GaultMillau.

In November, we will open our new hotel. With this 5-star hotel at the Oosterpark in Amsterdam, the ambitions are high. That’s why we are looking for colleagues with talent, who only want to belong to the best, including a guest relations manager.

Do you want to be part of this new hotspot in Amsterdam from the start?

What are you going to do?
As a guest relations manager, your goal is to make every guest so happy they will return to Pillows Hotels or recommend us to others. All your ideas and solutions are on high luxury level. You turn happy as well as complaining guests into fans. You do this by:

  • Solving complaints in house
  • Actively look for ways to make every guest stay special
  • Fully pamper VIPs in the hotel and restaurants
  • Answer and actively pursue feedback from online reviews
  • Connect with other departments and work closely with the duty manager
  • Identifying deviations in Pillows etiquette and during spot checks
  • Cooperate during peak hours at the front office and reservations

What do you get?

  • Salary that fits your knowledge and experience
  • Overnight stay including dinner for 2 persons after finishing your probation time
  • 10 overnight stays a year for a small price in our Pillows Hotels
  • 35% off in all our restaurants
  • Discount on hotels worldwide
  • Discount for friends and family within our hotel collection and in our restaurants
  • Collective discounts on various insurances at A.S.R.
  • Education and courses

Both parttime as fulltime working is negotiable. Because of our ambitions and the growth we are in, there is also space to grow within the organization.

Who are you?

  • You are naturally hospitable
  • You are confident
  • You are organized and take care of things in detail
  • You have work experience in high luxury
  • You are available on working days

With your experience you know what working on luxury level entails. Everything in the hotel needs to be right and you take complaints very seriously. Guests feel heard and understood by you. You surprise them with ideas and solutions which the guests themselves did not even know they needed. Taking an extra step is something you don’t have to think about. It’s simply who you are. You are Pillows.

Can you already imagine yourself working as a guest relations manager in the newest Pillows Hotel? Leave your details behind via the link below and we will contact you within 48 hours.

Not sure which vacancy appeals to you the most, but you think our organization is right for you? Just apply and we will discuss the different functions with you.

Feel free to ask them to Tim van Dijk, Corporate Recruiter via

About Pillows Hotels
At Pillows Hotels you really enjoy. You feel, see and taste the attention down to the smallest details. Monumental buildings with a story, situated at the most perfect locations in the Netherlands and Belgium. The hotels are designed as an elegant home, with a contemporary yet timeless design and a modest luxury feel. Our restaurants have honourable mentions in Michelin Bib Gourmand and GaultMillau. They combine a casual and warm atmosphere with surprising culinary dishes.

About Pillows Grand Boutique Hotel Maurits at the Park – 5-star
The new Pillows Grand Boutique Hotel Maurits at the Park is situated in the eastern part of the centre of Amsterdam, adjacent to the Oosterpark. It has 88 rooms, several (meeting)salons and multiple F&B outlets.

From our restaurant with a star-ambition, a rooftop and cocktail bar, a rum library to an easy-chic restaurant at the park with a terrace in the green. Every outlet has its own identity, mature character and marketing.




Working at Pillows Hotels

Working at Pillows Hotels means enjoying your work. Together we work on your ambitions, because our employees make the difference! In addition, we offer a competitive salary, a discount on various insurance policies with Centraal Beheer Achmea and an attractive discount for all the hotels within the collection.

Contact details

Pillows Hotels Koningslaan 19
1075 AA Amsterdam
The Netherlands